Joel received a B.A. in Communications from Michigan State University and an M.S. in Information Management from Arizona State University. He has actively worked in the information technology service management, governance, and operations domains for the past 11 years at private, public, and not-for-profit institutions. His current focus is maturing CRS' global information security program, driving adoption of CRS’ enterprise communication and collaboration platform, and overall management of CRS’ ICT infrastructure, network, and end user devices.